In short
How do I contact MSRP Crypto?
Email [email protected] for any question, before or after you order. Add your order reference (ORD- followed by 8 characters) and, for payment questions, the transaction ID. As of 30 October 2026, email is the only support channel of MSRP Crypto: there is no phone line or live chat.
Which email address should you use?
| Address | Use it for |
|---|---|
| [email protected] | Questions before you buy, payment problems, order status, returns, warranty help and privacy requests |
| [email protected] | Ordering by email if the cart does not work in your browser (it needs JavaScript): send the product name and the option you want |
What should you put in your message?
A complete first message gets a faster answer. Include:
- your order reference: ORD- followed by 8 letters and numbers, shown on the tracking page;
- for a payment question, the coin and network you used and the transaction ID;
- for a return, the product and whether its factory seal is intact;
- the email you entered at checkout, if you write from another address.
Can you check your order without writing to us?
Yes. The tracking page shows the current status of each order placed in your browser. The statuses are Payment being verified, Paid — ordered from our supplier, then Shipped, with the carrier and the tracking number. Our team updates these statuses as your order moves.
On another device, open the tracking page and enter your order reference and your 16-digit order access code.
How do you start a return?
14-day returns for unopened products with the factory seal intact, refunded in crypto (USDT or USDC). Defects are covered by the manufacturer's warranty.
Email [email protected] within 14 days with your order reference and the product you want to return. We reply with the return steps. For a faulty device, contact the manufacturer's support: the manufacturer's warranty covers defects.
Who are you writing to?
MSRP Crypto is operated by ProxyGoat LLC, a Delaware limited liability company (USA). We are an independent store, not affiliated with Apple, Sony, Microsoft or Nintendo, so we cannot repair devices or speak for those brands. As of 30 October 2026, we sell 57 new, factory-sealed products at MSRP, and we answer questions about each of them by email.
Questions about contacting us
Can I call you?
No. We support customers by email only, at [email protected]. A written message keeps your order reference and transaction ID on record.
Can I ask a question before I buy?
Yes. Email [email protected] about compatibility, warranty or payment before you order. The FAQ already answers the most common questions.
My order says "Not received — please contact support". What now?
Our system did not accept the order. Email [email protected] with the order reference, the coin, the amount and the transaction ID if you already paid.
Do you have a store I can visit?
No. MSRP Crypto sells online only, and every order ships by courier with tracking.